An article from the Financial Times showing how you can encouragecreative thinking by having ‘tech-light’ days. Read More
From McKinsey Quarterly (August 2016) THE CEO GUIDE TO CUSTOMER EXPERIENCE Companies that create exceptional customer experiences can set themselves apart from their competitors. What do my customers want? The savviest executives are asking this question more frequently than ever,…
Harvard Business Review Article Nov 1, 2006, Jeanne Brett, Kristin Behfar, Mary C. Kern Multicultural teams offer a number of advantages to international firms, including deep knowledge of different product markets, culturally sensitive customer service, and 24 hour work rotations.…
Key ideas from the Harvard Business Review articleby Robert F. Hurley The Idea Half of all managers don’t trust their leaders. And in organizations mired in mistrust, stress, divisiveness, and lackluster productivity prevail-prompting valued employees to flee to more motivating…
Our 3D Model for managing organisational change projects helps managers balance effective people management with project management to avoid the large scale failures that Isabelle Royer describes in her Harvard Business Review article and used as case studies on our programme. Here’s…
