- Reduce Director time spent on operational issues by 50%.
- Improve morale rating on staff survey.
- Increase talent pool of likely successors to Director posts.
- Increase Culture survey results e.g. 34% Innovation; 28% Thinking Strategically
- 20% increase in efficiency in speed of processing applications
- 20% reduction in management cost
- Realising Programme Benefits to support £15m savings
- Improved Facilities Management Delivery saving £80k
- Reduction of complaints by 50%
Performance improvements are tracked internally through a range of methods including:
- Staff surveys.
- Director feedback gathered live at development sessions.
- Promotion statistics and HR reporting.
- Increased rating and feedback from Investors in People
- Winning IGD Industry Award for Best in Class Leadership Programme